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林燈燦著
五南圖書, 2009
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劉堅偉著
經濟日報, 2005
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百億打造的十堂服務課 : 麗思．卡爾頓飯店讓客人「感動」的不傳之祕
高野登著 ; 黃郁婷譯
漫遊者文化, 2009
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約翰．舍爾(John, Tschohl)著 ; 徐蔚譯
經世文化, 2003
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SKH Holy Trinity Church Secondary School